Hello, my name is Peggy and I am the Customer Service Manager for Discount Ramps. I have been with the company for almost 8 years, and I have worn many hats over the years. My current job responsibilities are to work with our customers to make sure their experience with Discount Ramps is a positive one. Happy customers = return customers.
The most fulfilling part of my job is being able to help our customers find an item that will possibly improve their quality of life. We work with a lot of medical or health type situations where wheelchair ramps or lifts are required for our customers. For some customers, a wheelchair ramp allows them to be able to leave their house and no longer be confined.
My main job responsibility is to help a customer if they are having issues with their purchase. It could be that the item was damaged in shipping or it is just not compatible with their vehicle or application. We try to make the return or exchange process as easy as possible for our customers. Discount Ramps also stands behind the products, so if there is an issue with the quality we take care of it.
I think the best thing about working at Discount Ramps is the team of employees that we have. It truly is a team effort and all departments work really well together. This is by far the best place where I have been employed.
I joined the team in March of 2004 after being in the printing industry for over 12 years. I was given the opportunity and ran with it. When I first started there were only about 7 employees and now we have 40. We have experienced tremendous growth over the years and are very thankful for it.
Outside of work I enjoy reading, biking, walking and family camping. We camped a lot as kids growing up but then got out of it. We are now finding a new appreciation for it. I do not have children of my own, but I do have 2 nephews and 7 nieces and I love spending time with them all.