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Hi, my name is Michelle! I have been working in Customer Service for Discount Ramps.Com since May 2008. I work directly with customers who call or email looking for information on orders, returns or if they have a problem. I also handle sales and shipping issues as well.
The best part of the position is the customers. It sounds cliche being a customer service rep, but they really are. I love being able to help resolve the problems or concerns of our customers. The greatest reward is the heartfelt thank you and appreciation the customer has for your help. I am so proud to be part of this company and what we are providing.
Outside of work I am a mother and a wife. My daughter just turned 4 and my husband and I celebrated our 5th wedding anniversary. We spend the majority of our free time together as a family. With my daughter’s endless energy and her spirited imagination, our time together is always an adventure. We’ll go on pirate ships to save a princess or racing zebras in Africa. Keeps things very interesting!
Thank you for taking the time to read my addition to the Discount Ramps.com Blog. Have a wonderful day!
Here is a post from our shipping department about the benefits of importing from China:
“Contrary to popular belief, importing from China helps create and support American based jobs. Discount Ramps.Com currently employs 41 employees with plans to add 21 new full time employees over the next three years. The ordering process starts with our purchasing department who places our order with the foreign vendor. Once the order is received the vendor emails the purchasing department a performa invoice (PI). Once the PI is received we enter a purchase order into our system and wire a down payment from our American based bank. From there China begins to fulfill our order and load the product into a metal shipping container. Once the order is close to completion the vendor notifies Geodis Wilson that our order is ready to ship. Geodis Wilson is one our freight management companies who transports our containers from China to the United States. Geodis Wilson employs roughly 400 employees in the United States. Geodis Wilson will assign our container to be loaded onto an ocean bound vessel that will sail from China to Tacoma, WA or Los Angeles, CA. When the container arrives in the port, US Customs inspects the container. US Customs employs countless government based US jobs. Once the container has been cleared by customs, it is loaded from the ship onto a rail car destined for Logistics Park in Chicago, IL. By using rail cars, numerous American based jobs are maintained – from the conductor to the many men and women that service the rail cars, unload the rail cars, and maintain the rail tracks. At this time Aim Transfer is notified that we have an inbound container and they notify Discount Ramps.Com that we will have a container and request us to choose a delivery date. Aim Transfer is our premiere intermodal transportation company that picks up our containers from Chicago and delivers to our location in West Bend, WI. Currently AIM Transfer employs 175 employees in their Oak Creek, WI location. When the container arrives at our location it is hand unloaded by Discount Ramps.Com receiving team and is counted and put away in our warehouses. From there the creative design team creates a web page to advertise the new product that we have just received. The sales staff sells the item to the customer and the accounting department bills the customer for the order. The product is then packaged and shipped by the Discount Ramps.Com shipping department and picked up by UPS. We ship roughly 90% of our orders through UPS. UPS is a Worldwide shipping company that employs roughly 358,400 employees in the United States. The other 10% of our product is ship via Freight Line and we primarily use Con-Way, YRC, Dayton, ABF and Roadrunner which supports countless American Based jobs. To sum it all up, importing from China creates and supports numerous American based jobs.”
My name is Jay and I am in the Sales Department here at Discount Ramps.com. I hold an Electronics Degree from Milwaukee Area Technical College in Milwaukee, WI. My father was a Master Leather Craftsman who migrated his family from Mexico to Wisconsin. Spanish was my first language, but I mastered English at a very young age. Being bilingual helps when we need to communicate with Spanish speaking customers.
One of my first jobs after college was working as a Rehabilitation Equipment Repair Technician. I repaired power wheelchairs, scooters, wheelchair lifts and numerous other kinds of medical rehabilitation equipment. After working in the Medical Rehabilitation field for some time, I left to pursue a career in Audio Concert Production & Engineering. The music industry moves fast & is often unforgiving. There I learned how to execute tasks with precision & developed strong communication skills. I later found my way to Discount Ramps and bring all of my past knowledge to this fantastic team of professionals.
I pride myself on my strong work ethic & rigorous attention to detail. I believe in the power of good communication and apply it to problem solving here at work. My favorite part about Discount Ramps.com is working with people from many demographic & ethnic backgrounds. I love getting calls from happy customers in every state on any given day. I can be reached directly at: 262-353-7908 or Toll Free (888) 651-3431 ext 7908 and my email is email@example.com
Mel from our web team and Zak, our video and social media guy, recently did a photoshoot with Zak’s Honda CB350K and wanted to share about the experience. Check out their story below.
Photography isn’t limited just to work for me. I regularly set-up photo shoots, do portrait work, weddings, and assist another photographer outside of work. When our video guy, Zak, picked up a vintage Honda CB350K in July I knew I’d want to do a photo shoot with him and his new/old bike. There’s something about vintage bikes, like Honda CB’s, Triumphs, and Nortons, that I really love. Maybe because living in the Milwaukee area my entire life I’ve been surrounded by Harleys, but I really think it’s the simple, low, sleek, uncomplicated styling of those old bikes that is super cool to me. You don’t get much cooler than James Dean on a Triumph.
In October, we both had some time to get together on a Sunday to make the shoot happen. Another photographer I work with outside of work came along and let us use some brand new equipment on location including Paul Buff Einstein Flash Units, Vegabond LiOn Battery Packs, and a large PLM Umbrella to name a few. After doing some scouting at a couple different locations we decided on shooting on an old steel bridge that runs over a river in the Town Barton, about 10 minutes from Discountramps.com. The bridge is not open to traffic, other than foot or bicycle traffic, and it’s old weathered steel structure is rusted with vines and trees growing up and around parts of the bridge. The natural textures, and contrast between the straight lines of the man-made beams, and the vegetation curling around it is amazing. This is a perfect grungy backdrop to compliment the vintage bike and the perfect blue sky the day had presented to us.
The most time consuming part of a shot like this is deciding on composition, lighting, and exposure. Once that was dialed in, I fired away, making minor adjustments on the fly. The photo shoot went great, and I was very happy with the results. I feel Zak, the bridge, and the lighting technique combine to really accentuate the old bike and make it shine, even with the rough spots it’s accrued over the years.